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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Replies posted by Rory

1687 Replies

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Newest first

Manu1908Civilian

asked in Community Archive.

Duration of free calls

Hi @Manu1908, there’s no time limit for individual calls. Chat away! :) Thank you,Rory

3 years ago

McfaganCivilian

asked in Community Archive.

cancelled within 14 days by email but you have ignored it.

Hi @Mcfagan, have you tried contacting our Live Chat team?They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.Once you land on the page above, scroll down to see the Live Chat section. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.Once the agent is available the button appears blue, indicating that an agent is available.No need to refresh the page, this will happen automatically.Let us know how you get on. Thank you,Rory

3 years ago

ThibautCivilian

asked in Community Archive.

HghgggCivilian

posted in Community Archive.

PAC code Doesn't work

No worries @Hghggg, I’ll drop you a private message shortly and we’ll take it from there. Thank you,Rory

3 years ago

anthony pittsNewbie

asked in Community Archive.

canceling my contract 07851535642

Hi @anthony pitts, I can see that my colleague Kevin had sent you a private message 9 days but we’re still awaiting your response.Please check your Inbox in the top right corner of the screen and get back to us as soon as you can. Thank you,Rory

3 years ago

helpmeasapCivilian

asked in Community Archive.

CANNOT FIND PHONE NUMBER

Hi @helpmeasap, have you tried contacting our Live Chat team?They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.Once you land on the page above, scroll down to see the Live Chat section. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.Once the agent is available the button appears blue, indicating that an agent is available.No need to refresh the page, this will happen automatically.Let us know how you get on. Thank you,

3 years ago

User060920Civilian

posted in Community Archive.

SIM activated but not working

Hi @User060920, can you please try this for me first of all? On your iPhone, go to Settings > General > Reset > Reset Network Settings.This will reset any Wi-Fi networks too, so you’ll need to set these up again.Once you’ve done this, please reset your phone again and let me know if this resolves the issue. Thank you,Rory

3 years ago

QuaggyCivilian

asked in Community Archive.

Still getting charged

Good shout. It might be that the £5.00 is subtracted from your next bill. Even on your current bill, the original £5.00 charge might be shown, but is there not a separate -£5.00 item shown elsewhere? Might be worth double checking! Thank you,Rory

3 years ago

Tango4910Civilian

asked in Community Archive.

Can't register on ID app

Hi @Tango4910, I’ve just visited the Live Chat page and it seems to be working fine. It may be a while before an agent becomes available though, so please be patient. Thank you,Rory

3 years ago

Jameslewis4Civilian

asked in Community Archive.

email recieved - incorrect details and need to contact sales team.

Hi @dalibor, when did you receive the email? Thank you,Rory

3 years ago

Jameslewis4Civilian

asked in Community Archive.

email recieved - incorrect details and need to contact sales team.

Hi @dalibor, have you tried contacting our Live Chat team?They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.Once you land on the page above, scroll down to see the Live Chat section. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.Once the agent is available the button appears blue, indicating that an agent is available.No need to refresh the page, this will happen automatically.Let us know how you get on. Thank you,Rory

3 years ago

QuaggyCivilian

asked in Community Archive.

Still getting charged

If it’s still not sorted then, jump on the Live Chat :) Thank you,Rory

3 years ago

Tango4910Civilian

asked in Community Archive.

Can't register on ID app

Hi @Tango4910, I’ve just visited the page again and it’s working as per the below screenshot. Could you try with a different device or browser?Thank you,Rory

3 years ago

ineedhelpCivilian

asked in Community Archive.

Unable to cancel order

Hi @ineedhelp, I’ve just been on the Live Chat page and it’s working fine. Could you try with a different device or browser?Here’s the link - https://www.idmobile.co.uk/help-and-advice/contact-us Thank you,Rory

3 years ago

Helling123Newbie

asked in Plans & Upgrades.

Plan Not Listed

Hi @Helling123, the plan may only be available to new customers. We can check this for you, though; I’ll drop you a private message shortly. Thank you,Rory

16 days ago

Tango4910Civilian

asked in Community Archive.

Can't register on ID app

Hi @Tango4910, I’ve just dropped you a private message. Thank you,Rory

3 years ago

RCJNewbie

asked in Community Archive.

Poor signal in Birmingham B30 2HF

Sorry to hear that, @RCJ. Hopefully things pick up in your area soon. Apologies again for the inconvenience. Thank you,Rory

3 years ago

MooncatCivilian

asked in Community Archive.

bad reception on phone

Hi @Mooncat, sorry to hear about this. Does this only happen when you’re at home, or when you’re out and about too? How long have you been with us? Have the issues just started recently?I’d suggest restarting your phone to see if this helps at all. Thank you,Rory

3 years ago

ineedhelpCivilian

asked in Community Archive.

Unable to cancel order

Hi @ineedhelp, I’ve just dropped you a private message. Thank you,Rory

3 years ago

Helling123Newbie

asked in Plans & Upgrades.

Plan Not Listed

Hi @Helling123, I’ve got back to your private message with the best tariff we have available for you. Just let us know and we can put you on it right away :) Thank you,Rory

16 days ago

iD MobileiD Mobile Employee

published in Community Archive.

How to return your SIM only contractF.A.Q.

Hi @Rquinn07, if you scroll down the page, you should see this button:Thank you,Rory

431622

3 years ago

iD MobileiD Mobile Employee

published in Community Archive.

How to return your SIM only contractF.A.Q.

Hi there, do you see a grey button saying “Available soon”? Could you try with a different device or browser? Thank you,Rory

431622

3 years ago

naomi57Civilian

asked in Community Archive.

Don't want to renew contract

Hi @naomi57, your contract won’t renew, but you’ll be placed onto a one-month rolling plan. If you’d rather cancel the line entirely, our Live Chat team is operational and helping customers.They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.Once you land on the page above, scroll down to see the Live Chat section. The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.Once the agent is available the button appears blue, indicating that an agent is available.No need to refresh the page, this will happen automatically.Let us know how you get on. Thank you,Rory

3 years ago

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