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Replies posted by steveTu

61 Replies

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asked in Community Archive

SMS Text to BT landline

[user=66]Kevin[/user] So you're saying, after 4 months, you still have no idea as to who is responsible for passing the text to AQL for delivery as speech? Can I ask then what has the last month of tests proven so far? Surely there was no point in performing the tests, unless you could analyse the results? The tests showed that certain texts were being delivered by AQL as voice. What did you learn from that? Who passed the text to AQL for delivery?

asked in Community Archive

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] The 'test texts' were a month ago. This issue is now circa 4 months old. What is happening?

asked in Community Archive

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] I sincerely appreciate that you're trying to help. My frustration stems from the fact that this issue is heading towards being 4 months old and up until 20+ days ago, iD and Three denied all responsibility. I still haven't seen anywhere here where iD (Three) have actually said it is them passing the text to AQL. So have Three now acknowledged that it is them passing the text to AQL for delivery as speech?

asked in Community Archive

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] I'm not sure that I follow the complexity of the issue. Surely it is possible to trace a text (and thereby initially prove beyond a doubt that it is Three perfoming the check?)? And if the AQL flowchart is to be believed (and so far no reason why not), then some interface code is performing a check to see if my landline is text enabled. Isn't then a simple case of following how that interface performs that check? I doubt if the interface is physically checking my landline phone - so presumably there's a database somewhere that holds the fact that my landline is text enabled - and given that other networks are managing texts to my landline ok - isn't it likely that Three have either a simple bug in that interface OR they're using the wrong database to validate against?

asked in Community Archive

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] Just received another 'Test' message - it came through as voice from 03333440000 at 10:04.

asked in Community Archive

SMS Text to BT landline

[user=68]Mohammed[/user] [user=197]Ryan[/user] It's been nearly two weeks since the 'test' texts - and this whole issue has been going on for circa 3 months. So there has been plenty of time (and opportunity) to have performed traces of the texts to see who is at fault. I have personally requested traces be done over the past few months. So are Three passing the texts to AQL for delivery as voice (and if so, why?) or are they passing the texts to BT for delivery?

TEC1Civilian

asked in Community Archive

Best app game for kids?

Non tec. If the kids can spell (or are learning) then 'Donkey' is a good word game. You set a limit of the minimum length of a word (typically 3 letters and above) and one player starts by simply saying a letter. The next player says their letter and adds it to the end of the word being built. The point of the game is to build a word, but to not complete one. The person who finishes a word gets the next letter from 'donkey' (so, 'd for the first word they complete, 'o' for the next...once you get to the 'y' - ie donkey you are out of the game). After completing a word the play starts again with a new letter being selected from the next player. The game continues until you have a winner. If a player adds a letter that seems to build a non-existant word, then instead of adding a letter, the next player can challenge. If the challenged player can't say a valid word based on the letters so far - then the challenged player gets their next letter from 'donkey' and the play continues with the

asked in Community Archive

SMS Text to BT landline

[user=68]Mohammed[/user] [user=197]Ryan[/user] Any update on this?

pollypocksCivilian

asked in Community Archive

Photo editing apps?

Depends on which platform. If you're using a laptop/PC to edit then I would try 'GNU IMAGEMANIPULATION PROGRAM' (commonly called The Gimp - https://www.gimp.org/ ). I use Linux and it works well. It's available for Mac and Windows as well - although I've not used it under those OSes.

asked in Community Archive

SMS Text to BT landline

[user=68]Mohammed[/user] The receipt times: Test1 - 16:13 Test2 - 16:13 Test3 - 16:14 Test4 - 16:15

asked in Community Archive

SMS Text to BT landline

[user=68]Mohammed[/user] I have just received 4 test text messages. Tests 1-3 came through as text (I can provide mobile numbers if you need) Test 4 came through from AQL on 03333440000 as speech

asked in Community Archive

SMS Text to BT landline

[user=68]Mohammed[/user] Three may be referring to BT, but I don't think that's the case given the context. The sentence is referring to the fact that I'm not directly contracted with Three and using one of their phones isn't it? So when they say in the same sentence '...contact your phone service provider..' it would imply to me that they're referring to the mobile provider. But, that's irrelevant anyway - as this has been a three way chat since November in as much as I've been talking to iD, Three and BT to try to get one of you to PROVE who is at fault (so I have been talking to BT about this as well anyway) - a simple trace of a text to my landline should prove who passes the text to AQL for delivery as speech. AQL's flowchart states that it's the originating network that performs the check to see if the destination is text enabled - so that wiuld imply iD/Three are the culprit. You say: '...I appreciate you may have been sent test messages before however for our investigation

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] [user=60]iD Mobile[/user] I have been trying to get this sorted via Resolver/Three, but after 6 weeks have just received the reply below. The reply below was in response to my pointing out that Three say on http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3788,Case=obj(3173) [i]'.....You can send text messages to other mobile phones or landlines. Some landline phones display text messages as they would on a mobile phone, but for those that don't we convert your text message into a voice message so that it can be listened to...'[/i] [i]Their response on Resolver was:[/i] [b][i]'...The information provided on out website is pertaining to our customers and its device specfic and depends on the device you're using.[/i][/b] [b][i]The device you're using is not provided by Three hence I'd request you to contact your phone service provider....'[/i][/b] So, here I am again aski

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] [user=60]iD Mobile[/user] There was a thread with this title that appears to have been closed. Any ideas as to why it was closed for comment as the issue itself is still active?

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] OK - asked for a dealock letter from ID - nothing so far. This is two months in - for something that should have taken a few minutes to resolve - and worst of all, not one of the parties involved has provided proof of what they're saying - ALL the parties simply point at the others and say '... it's their fault...' - but with nothing to back up what they're saying. I have tried ID. I have tried via AQL. I have tried with Three direct and then via Resolva. I have tried BT direct. I have tried BT via forums. I have now escalated this to the Ombudsman - so it's now a case of waiting to see what they can do. Isn't there anyone who actually does support anymore? Has it all become customer self help forums, Tweets and Facebook nonsense without any real substance?

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] [user=60]iD Mobile[/user] To add a bit of Christmas cheer. I had another chat with ID again yesterday - I wouldn't have posted it apart from the fact that I thought the unintentional humour of it would appeal to some here. See if you can spot what made me smile - a sort of 'Where's Wally' test. [b]Info:[/b] We've received your chat request. An agent will be with you shortly. [b]Info:[/b] You're chatting with Shameega. [b]Shameega:[/b] Hi Stephen, how can I help you today? [b]You:[/b] Apparently you have an update for issue 103688747. [b]Shameega:[/b] I'd be happy to look into this for you. > [b]Shameega:[/b] Stephen, our technical team has provided us with a link for the discussion via the iD Community forum. [url=https://community.idmobile.co.uk/ask-a-question-18/sms-text-to-bt-landline-29486#post33933][u]https://community.idmobile.co.uk/ask-a-question-18/sms-text-to-bt-landline-29486#post33933[/u][/url] [b]You:[/b] What? I thought you wer

asked in Community Archive

SMS Text to BT landline

[user=60]iD Mobile[/user] Any thoughts on this? Has this been escalated to Three? -especially given BT's assertion that Three contracted AQL in 2009.

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] - just had this from BT - I quote: [i]'.....Until April/May 2009, text messages to BT land lines sent from Three mobiles were routed to the BT Text gateway and delivered to the landline by BT. Since April/May 2009, Three have been routing text messages to BT fixed-line numbers via a third-party company called AQL Ltd. This means that the BT Fixed-Line Text Gateway capability is not involved in handling text messages originating from the Three network destined for BT fixed-line numbers. Consequently, delivery of text messages as text and as text-to-speech by Three and/or AQL is therefore outside of BT’s responsibility.[/i] Please contact 3/AQL for how to configure a BT text phone to receive messages from AQL....' But Three's guide to SMS Text here http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3788,Case=obj(3173) says: [i]'.....A text message is also known as an SMS (short m

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] - had a voicemail from ID saying you (ID) had an update - tried to phone but got put in a stack so 'chatted' and got: ..... [b]You:[/b] Jessica, I had a voice mail message saying you had an update on the recent issue. [b]Jessica:[/b] Thank you very much for contacting iD Mobile today Stephen, regarding the message you've received. I can certainly have a look onto your account. > [b]Jessica:[/b] Please wait for a moment while I get that information for you. [b]You:[/b] OK [b]Jessica:[/b] I'll be right with you. [b]You:[/b] OK [b]Jessica:[/b] Thanks for being so patient. I'll be with you shortly. [b]Jessica:[/b] Thank you very much for your patience Stephen. I've checked your account and currently the technical team are still working on trying to trace the text messages that you've requested, as they currently do not have any information to provide. I apologise for the delay. [b]You:[/b] OK - can I ask if this has been passed to Three? As

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] - a thought - what do your ID tech team do? What I mean by that, is are they predominantly used to dealing with issues regarding phones etc and NOT dealing with comms networks? Is it possible that this issue isn't being dealt with by the correct team? Is ID capable of dealing with issues within the Three network? This problem would (IMHO) appear to be a problem with how a text message is navigated across networks - so has the problem been escalated to Three or can ID handle it? I've just been assuming that ID can trace a text from point of source to whichever network they deliver it to - but maybe only Three can do that - so if this issue hasn't already been raised with Three, how can I escalate it to get someone there to look at it?

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] OK I've just had another hour plus long chat to get an update on the above. Apparently the tech team can assure me that they DON'T use any third party companies - BUT they can't provide any trace of the text message through the Three network. So, still stuck the middle between ID and BT. Can ANYONE there arrange for a text message to be traced through the ID/Three network to see who you deliver it to? I can create the texts at will (there should be texts each day for a week from my mobile to my landline already) - so it should be easy to prove.

asked in Community Archive

SMS Text to BT landline

[user=63]Phil[/user] - any ideas or thoughts on this? Can a text be traced to see who is passing it to AQL for delivery via voice?

asked in Community Archive

SMS Text to BT landline

Not entirely unexpected. Just round in circles again. [user=63]Phil[/user] - is there a way to get the texts traced? AQL could track the messageds through their system - so can ID/Three trace the message to they deliver it to? All that seems to happen is that I re-repeat the issue, tech say the text is being delivered as voice - so I repeat that that is the issue and there we go again. Two weeks of Ground Hog day. Frustrating. Latest transcript from this morning: [b]Kay Sue :[/b] Hi Stephen, how can I help you today? [b]You:[/b] Good morning - can you give me an update for issue 101652914? Thanks [b]Kay Sue :[/b] Certainly, I'd be happy to check the account for you. SECURITY [b]Kay Sue :[/b] Please wait for a moment while I get that information for you. [b]You:[/b] OK [b]Kay Sue :[/b] Thank you, I will be with you shortly. [b]Kay Sue :[/b] Thank you for waiting Stephen. The below is the feedback from our Technical Department: 'This is not our issue. I

asked in Community Archive

SMS Text to BT landline

How did I know this was going to happen? From today's chase up chat: [b]Info:[/b] You're chatting with Nicole . [b]You:[/b] Can you tell me if you have an update for issue 100150553? Thanks. [b]Nicole :[/b] Hi Stephen, how can I help you today? [b]Nicole :[/b] Is this issue related to a complaint or a order or an investigation? [b]You:[/b] To an issue with texts being delivered as voice to a landline. [b]Nicole :[/b] Thank you for confirming that. I can certainly check the investigation for you. ***** SECURITY ***** [b]Nicole :[/b] Please wait for a moment while I get that information for you. [b]You:[/b] OK [b]Nicole :[/b] Thanks for being so patient. I'll be with you shortly. [b]Nicole :[/b] Thanks for waiting Stephen. I've got some information for you. [b]Nicole :[/b] I can confirm that our tech team can send a text to your BT landline. It shows it goes through - 'Text to Speech message to **my landline excluding leading 0*** has been delievered' [b]You:[/b

asked in Community Archive

SMS Text to BT landline

Phil, The tech team were passed the transcript above apparently - or a precis of. Which is why this all gets a bit frustrating. The AQL people could track my texts straight away, so I would guess that Three/BT can do the same. But it may or not be you. The flow may be over a couple or more routes. You could pass the text to BT and BT are performing checks (as I assume more checks are performed than just 'is the destination text enabled') or you (Three) are performing the checks. In either case, failing the checks is resulting in the text being delivered as voice. Hence why I have been asking for logs to show where the message went. All that is certain so far is that messages from Three end up with AQL delivering them via voice. I

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