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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Replies posted by steveTu

69 Replies

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steveTuNewbie

asked in Community Archive.

TEC1Civilian

asked in Community Archive.

Best app game for kids?

Non tec. If the kids can spell (or are learning) then 'Donkey' is a good word game. You set a limit of the minimum length of a word (typically 3 letters and above) and one player starts by simply saying a letter. The next player says their letter and adds it to the end of the word being built. The point of the game is to build a word, but to not complete one. The person who finishes a word gets the next letter from 'donkey' (so, 'd for the first word they complete, 'o' for the next...once you get to the 'y' - ie donkey you are out of the game). After completing a word the play starts again with a new letter being selected from the next player. The game continues until you have a winner. If a player adds a letter that seems to build a non-existant word, then instead of adding a letter, the next player can challenge. If the challenged player can't say a valid word based on the letters so far - then the challenged player gets their next letter from 'donkey' and the play continues with the

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=68]Mohammed[/user] [user=197]Ryan[/user] It's been nearly two weeks since the 'test' texts - and this whole issue has been going on for circa 3 months. So there has been plenty of time (and opportunity) to have performed traces of the texts to see who is at fault. I have personally requested traces be done over the past few months. So are Three passing the texts to AQL for delivery as voice (and if so, why?) or are they passing the texts to BT for delivery?

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] Just received another 'Test' message - it came through as voice from 03333440000 at 10:04.

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] I'm not sure that I follow the complexity of the issue. Surely it is possible to trace a text (and thereby initially prove beyond a doubt that it is Three perfoming the check?)? And if the AQL flowchart is to be believed (and so far no reason why not), then some interface code is performing a check to see if my landline is text enabled. Isn't then a simple case of following how that interface performs that check? I doubt if the interface is physically checking my landline phone - so presumably there's a database somewhere that holds the fact that my landline is text enabled - and given that other networks are managing texts to my landline ok - isn't it likely that Three have either a simple bug in that interface OR they're using the wrong database to validate against?

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] I sincerely appreciate that you're trying to help. My frustration stems from the fact that this issue is heading towards being 4 months old and up until 20+ days ago, iD and Three denied all responsibility. I still haven't seen anywhere here where iD (Three) have actually said it is them passing the text to AQL. So have Three now acknowledged that it is them passing the text to AQL for delivery as speech?

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=197]Ryan[/user] [user=68]Mohammed[/user] The 'test texts' were a month ago. This issue is now circa 4 months old. What is happening?

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=66]Kevin[/user] So you're saying, after 4 months, you still have no idea as to who is responsible for passing the text to AQL for delivery as speech? Can I ask then what has the last month of tests proven so far? Surely there was no point in performing the tests, unless you could analyse the results? The tests showed that certain texts were being delivered by AQL as voice. What did you learn from that? Who passed the text to AQL for delivery?

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=68]Mohammed[/user] But what you, and Three appear to be saying is completely at odds with their web site - http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3788,Case=obj(3173) They state there that texts will be delivered to landlines as text if the landline is text enabled, which mine is. On top of that, Three have stated for 4 months that they don't deal with AQL. Totally confused still.

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=68]Mohammed[/user] I can't contact Three directly as their phone system doesn't recognise my phone as being 'theirs' - and I contract their services through you. I don't have a Three account. I did raise an issue through Resolver (that Three subscribe to to resolve disputes) with Three - but they denied all knowledge there that it was them causing the problem AND denied all knowledge of AQL. If you read this thread here from the beginning - even your own call centre staff contacted Three support, who, after performing their investigations at that time (which also included test texts) denied it was anything to do with them. I think my issue at this stage (4 months of complete denial) is that I don't know what to believe. If the 'investigations' that occurred earlier based on my online chats, calls to your call centre AND the Resolver complaint resulted in Three's absolute denial of their involvement in the delivery of text as speech (and involvement with AQL), then I fi

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=68]Mohammed[/user] I fully understand that it's not your direct problem and that you contract services from Three in the same way that I contract services from you. What I'm finding difficult to swallow is the sudden turn around. As I said before - read back over this thread and you'll see that Three performed tests before. The results from those tests showed to Three that the delivery as speech was nothing to do with them - or at least that is what I was being told (for months). I did contact Three directly - but only via Resolver - and they were adamant that it was nothing to do with them. That direct contact via Resolver terminated with them still taking the standpoint that it wasn't them and that they don't deal with AQL. Now it seems that Three do deal with AQL and send texts to landline as voice as a matter of course. AND their systems don't allow them to change this delivery mechanism. My point that I'm still trying to make, is if for months Three denied all knowle

5 years ago

steveTuNewbie

asked in Community Archive.

SMS Text to BT landline

[user=68]Mohammed[/user] Again I repeat that I 'believe' that this is not your direct problem. But I still think you're missing my point. Let's go back 5 months. I have the issue and I don't know who is at fault. So I initially contact BT - BT 'investigate' over two or three weeks and then come back to me and tell me it was likely due to my handset (landline) and that I should chase Panasonic. Were they correct? Should I have just stopped asking? I chased Panasonic and they said it definitely wasn't the handset. So, I go back to BT and they insist it's not their fault. After a few weeks their 'investigation' then showed it wasn't their issue and that Three contracted AQL in 2009. Were they correct? Should I have just stopped asking at this point? Meanwhile - and in parallel - I was asking ID. They tell me categorically that they're passing the issue onto Three's technical people and that Three are saying that it's not them. Three do not deal with AQL. Were they co

5 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=68]Mohammed[/user] I'm not keen on sending full details via an insecure medium like EMail - especially as it may be already be that someone may have my details. How secure is your private messaging system? Regards, Steve T

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=63]Phil[/user] OK - I'll EMail you my account number - but I do/will not answer security on incoming calls. EMail is not secure. Your EMail server may be secured, but EMail is intrinsically unsecure.

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

Should have said in the original post ...the letter was headed from Dixons/Carphone (I've called them as well and they apparently don't have an Amanda Coe at my address registered)....

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=4391]terrywebbs[/user], [user=63]Phil[/user] AFAIK Dixons is ID. All my original sign up Emails from ID came from Carphone. So the logo IMHO is neither here nor there (as I don't know under what banner iD would contact me anyway). I have had this on umpteen occasions now with different companies - my problem is that my street name appears TWICE in my town - so I get letters with my address (including post code) and other peoples names. In the past I did as you said and re posted as 'unknown at this address'. Then after we started receiving phone calls on the landline (how on earth did they get my phone number)from debt collection agencies I started to contact the sending companies (by googling the return address) and informing them they had a problem. The issue is that debt collection goes by address - as can credit rating as well. So someone using my address can adversely affect me. 9 times out of 10 the people I called said they couldn't do anything because of 'data prote

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=4391]terrywebbs[/user] ...been there, done it.... Like most 'enforcement' agencies they're a bit toothless whe you give them a case. Maybe they're ok for billing issues but my experience is that in other situations they shy away from doing owt. I contacted the ICO when Barclays had my data (they were the ones who passed my adreess to a debt collection agency) and the ICO refused to force Barclyas to remove my details from their database - even though they agreed Barclays DB was in error. Odd really, as with all the vetting the banks are supposed to do on accounts, how anyone could have used a false address still baffles me unless they doctored utility bills - and that alone should have been sufficient to force the issue I thought. But what is then scary if if the account holder then uses online billing they can go to the next 'supplier' waving the bill / statement they have from the previous 'false' account that then 'proves' their address. Frightening eh?

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=4391]terrywebbs[/user] If UK gov really think they can control Huawei (Or IBM, Apple, Samsung etc for that matter) then they are living in cloud cuckoo land. The software from the big companies is riven with bugs anyway, let alone intentional back doors in hardware, firmware and software. Security is insane - I have lost count of companies calling me and asking me to provide security over the phone when they've called me. Barking - especially when every Tom, Dick and 'Arry is spoofing phone numbers nowadays. And when I refuse they don't see that they're the ones with a broken protocol. Like above - asking for my full account details (especially ironic on a thread about someone potentially having my account details, including my mobile phone number) to be sent via EMail. As for data protection - it's meant to protect the user - NOT the company..... Sorry, must have woken up on the wrong side of the bed this morning.

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=63]Phil[/user] I received a letter (to me - so at least that part was correct) from Dixons Carphone this morning - and that jogged my memory to chase this issue. Is there any feedback as to why you (as it now appears that iD do indeed send letters under the Dixons banner) sent a letter addressed to Amanda Coe (and apparently pp'd by her) at my address, quoting my mobile number and a complaint that I don't recall making?

4 years ago

steveTu2Civilian

asked in Community Archive.

Log In Loops ... and doesn't actually log in

[user=68]Mohammed[/user] Tried yesterday afternnon and again this morning and the original account is working fine now. (used to post this reply) - so it would appear to have been a temporary issue (I had shut down my laptop and restarted it - so complete refresh - before posting the original issue). (FYI - My log in credentials are saved in an OS keyring not in the browser itself per se.)

4 years ago

steveTuNewbie

asked in Community Archive.

Database accuracy.....?

[user=12118]annoyed[/user] I was contacted by the 'CEO' team That lead to umpteen Emails going back and forward and a few missed calls on both sides. The upshot was that the CEO team after 10 days of alleged investigation said they hadn't even seen a copy of the letter Dixons Carphone had sent (ie the one that caused this thread). Insanity. Their 'story' (if I have got this right) was that someone was going to write me a letter, so had my details on screen, but then realised that the issue they were going to write to me about needed to be handled by a different department. so moved on to the next issue they had to deal with. Inadvertently, they then moved on to that next issue and wrote to the next person without refreshing their screen, so using my address details. I tried to explain to the CEO team that that didn't make sense - as I never then received the 'letter' that the person was allegedly going to write to me - unless they were trying to say that the second letter from Dixo

4 years ago

steveTuNewbie

asked in Your Phone & SIM.

Just had android update and SIM locked - need PUK

It was the sim - sorry about the confusion.I found you have to use Chat to get a PUK - which I’ve now done and I can get into the phone again - but isn’t this a bit insane? We’re now in a 24hr society where secure apps send codes to your phone via whatever apps, so when something like this happens ‘outside of hours’ , what are you supposed to do? Surely there should be a secure automated way of getting a PUK 24 hours a day?

6 months ago

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