Replies posted by Phil

401 Replies

G
GIracer
asked in Community Archive.

Multiple Accounts

Hi ChrisK, this is something we are working towards in future developments. If you keep the app up to date, any changes will be made available. -Phil Has my post answered your query? Then please mark it as answered so others can benefit.

9
Ryan
iD Mobile Employee
3 years ago
J
Civilian
J05HDCivilian
asked in Community Archive.

What is my phone number?

Hi Jo5HD. Your number is printed on the document that's sent along with your SIM. -Phil

2
Phil
iD Mobile Employee
5 years ago
S
Civilian
SantuCivilian
asked in Community Archive.

New Sim with credit only

Hi Santu, the purchase comes with a monthly bundle for the first month but you do not need to renew it. -Phil

1
Phil
iD Mobile Employee
5 years ago
Geebee
Geebee
asked in Community Archive.

Additional SIM

Hi Geebee, is the watch 3G SIM compatible? -Phil

1
Phil
iD Mobile Employee
5 years ago
O
Civilian
OliWattsCivilian
asked in Community Archive.

PAYG and Contract - But One one ID App

HI OliWatts, you can use any other email to register for the iD app. In some cases such as Gmail, dots don't matter so you could use a different variation of your address to register but it will still work as expected. "john.smith@gmail.com" is the same as "jo.hn.sm.ith@gmail.com" -Phil

3
Mohammed
iD Mobile Employee
5 years ago
gwiddecombe
Civilian
gwiddecombeCivilian
asked in Community Archive.

7 GB Sim Only £10 per month Open Data Policy

Hi gwiddecombe, it's likely that your plan will not be affected as 6Gb for £10 is the closest. How long do you intend to be roaming on holiday for? -Phil

3
Mohammed
iD Mobile Employee
5 years ago
J
JoSim35
asked in Community Archive.

Network Down..???

Hi JoSim35, where are you having this problem? How long has it been going on and is the problem over a wide area? -Phil

3
Mohammed
iD Mobile Employee
5 years ago
Andrew_H
Civilian
Andrew_HCivilian
asked in Community Archive.

No signal NE9 6

Hi Andrew, is this affecting her over a large area? Have you been able to test the SIM in any other phone at all ? -Phil

5
Kevin
Newbie
5 years ago
steveTu
Newbie
steveTuNewbie
asked in Community Archive.

SMS Text to BT landline

Hi SteveTu, in this circumstance, it appears that we're not aware that the number you are sending to is capable of receiving text messages but the other networks are. We'll need to raise this with the Tech Team that this issue is not resolved. -Phil

59
Mohammed
iD Mobile Employee
5 years ago
B
Civilian
Bigcat11Civilian
asked in Community Archive.

Unable to make calls

Hi Bigcatt11, thanks. It's likely that you've got an AIO SIM which does not support calling, it's only for data use as it was provided with the tablet. You can purchase a normal SIM which will still work in your tablet but also provide the option to make calls. https://www.idmobile.co.uk/shop/plans/sim-only-deals -Phil

8
Phil
iD Mobile Employee
5 years ago
D
Civilian
DottyPCivilian
asked in Community Archive.

Data roaming

Hi DottyP, apologies. If you are able to connect to a network and calls and texts work ok this could indeed be an APN issue. You'll need to make sure mobile data is active and also that data roaming is also allowed. If this has been done but data still doesn't work, then we'd recommend you check in Settings > General > Profiles. If there is any profile, likely related to a previous network, you'll need to delete this and then restart the phone. This will hopefully allow the phone to apply the correct setting to work in France but if not, the next step would be to reset APN settings. Let us know how this progresses for you. -Phil

4
D
Civilian
5 years ago
Dannymtha
Civilian
DannymthaCivilian
asked in Community Archive.

Recently got ID

Hi Dannymtha, you can look at plan change options using the iD app or my.idmobile.co.uk. If you have any trouble finding the plan you are looking for, please email us for more help. -Phil

3
Phil
iD Mobile Employee
5 years ago
A
Civilian
AdrianCivilian
asked in Community Archive.

Roaming and Credit

Hi Adrian, It would cost you to receive the call in the Dominican Republic so this would simply cut off if you tried to answer it with no credit. If you did not answer, your voicemail service would pick up the call as normal. -Phil

3
Phil
iD Mobile Employee
5 years ago
S
Civilian
solodemonCivilian
asked in Community Archive.

issues registering sim card

Hi Lije, if you can also get in touch, we'll check this information in order to get things sorted for you too . - Phil

17
L
Newbie
5 years ago
Lucythom
Lucythom
asked in Community Archive.

How to fix service problem on Huawei P20 lite?

Hi birdgod, have you just got your phone or has it been working previously? Do you get signal as expected if you restart the phone? -Phil

23
I
Civilian
4 years ago
S
Civilian
StumuzzCivilian
asked in Community Archive.

Refund for no service

Hi Stumuzz, it sounds as if roaming was not enabled on your account as you would normally automatically connect to a network and be able to receive texts. You should be able to check this yourself using the iD Mobile app. If you send us some details we'll check this directly for you. arthurandfreda, can you provide more information on the problem you are having about your phone not working so we can try to help. -Phil

15
Debsians
Rookie
5 years ago
L
Ljh2758
asked in Community Archive.

Id app

Hi Ljh2758, when the plan is updated your allowances will change but you may not see the full allowances until the start of your new month. Let us know if this is not sorted at that time. -Phil

1
Phil
iD Mobile Employee
5 years ago
jt12345678
jt12345678
asked in Community Archive.

Pausing a 30 day contract?

Hi jt12345678, we're not able to pause accounts but you can switch to a cheaper plan whilst you are away to minimise the cost. -Phil

3
A
5 years ago
A
arsalmuhamad6
asked in Community Archive.

delivery card from dpd

Hi arsalmuhamad6, if you have requested a delivery to store then you do not need a delivery card, just your order information and the card you made the payment with. -Phil

1
Phil
iD Mobile Employee
5 years ago
T
Civilian
TarpeyCivilian
asked in Community Archive.

Just joined. No network coverage!

Hi Tarpey, sorry to see that you've encountered a problem with your network service, we work to fix any problems as soon as possible but unfortunately, issues can occur. You have 30 days to test our service if you buy a SIM from our site and if things are not up to expectations, you can cancel within this period. -Phil

1
Phil
iD Mobile Employee
5 years ago
JSmyth
JSmyth
asked in Community Archive.

Can I Upgrade Early?

Hi Jess, you can upgrade to a brand new phone up to 60 days before the end of your minimum term. You can check this and see your options using the app when you're ready to go. -Phil

2
gearbox162
Newbie
5 years ago
R
robmayer74
asked in Community Archive.

received SIM, trying to register, using correct details, but telling me 'password not quite right'

Hi robmayer74, what phone are you using and do you get signal? You should be able to use the SIM to make calls and send / receive texts straight away. We wouldn't recommend you cancel the Direct Debit as this would not cancel your account. If you require assistance please email  with some account details for us to assist. -Phil

1
Phil
iD Mobile Employee
5 years ago
Lesleypat
Lesleypat
asked in Community Archive.

How can I cap my plan?

Hi Lesleypat, we're sorry to hear of your personal circumstances. You can change the cap on the app or website but if you're not able to get access you can reset your password here https://my.idmobile.co.uk/web/cpw/forgot-username/-/forgot/forgotpassword -Phil

3
Mohammed
iD Mobile Employee
3 years ago
D
Civilian
danhertsCivilian
asked in Community Archive.

Sim card fails to register

Hi danherts, we'd recommend you test the SIM in another phone to confirm if it's working as it's likely that the Nokia will get reduced signal as it can only pick up signal on 3G 2100 band. You could also check your 2nd SIM in the Nokia to see if it's compatible, either way if you carefully break out the SIM from it's surround you can replace it but please ensure it's not loose if you insert it into the phone again. -Phil

11
WelshPaul
Legend
2 years ago
nollag2006
nollag2006
asked in Community Archive.

Re-issue PAC code

Hi nollag2006, we're sorry that you've not had good service with us. When you request your PAC, it is sent as a text to your phone so you should be able to find it in your messages. Let us know if you need any other help with this. -Phil

1
Phil
iD Mobile Employee
5 years ago
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