Replies posted by Ian1951

10 Replies

Ian1951
Rookie
Ian1951Rookie
asked in Community Archive

Reading Bill - PDF

Thanks looked at that but that appears to be for a computer not an android phone using the ID App. I have just concluded it doesn't work as it works fine on my wife's iPhone so it is an APP/Android problem. Thank you

14
I
Rookie
5 years ago
Ian1951
Rookie
Ian1951Rookie
asked in Community Archive

Reading Bill - PDF

I've deleted / uninstalled adobe so back to original position and it won't open I have not restarted the phone since I started to try and resolve this problem so will try that now and if it doesn't work I am finished with it but if it does I will post on here! Thanks for trying to help.

14
I
Rookie
5 years ago
Ian1951
Rookie
Ian1951Rookie
asked in Community Archive

Reading Bill - PDF

Kevin - thanks for your input but I do now think you have a problem that you should investigate. I am fairly PC / IT literate - built my own website 10 years ago - done a little bit of programming. I uninstalled the ID App - reinstalled and if you look at the screen shots from the bottom up - you will see some alerts that I followed and acted accordingly. I keep my apps and operating system updated so I am at a loss to understand why Chrome will not open the PDF files ad suggested. I personally think the problem lies in the first screenshot - if you agree - suggestions to resolve that issue would be appreciated. Many thanks - Ian [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/ea5ab893-793e-42d6-b73a-750ba017d71b.png[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/e13a65e2-f894-420d-9bd5-8e1d6b8ce342.png[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/c7a8cb6a-497d-47db-a60e-2e1bcc0fc3b8.png[/img][img]

14
I
Rookie
5 years ago
Ian1951
Rookie
Ian1951Rookie
asked in Community Archive

Reading Bill - PDF

Hi - thanks for the suggestion - downloaded it but it didn't work - so logged in through website as opposed to the app and everything worked fine - so although ID are not deluged by complaints about this - if I were them - I would look at their app! I don't care anymore - wasted too much time trying to resolve this so I am signing out.

14
I
Rookie
5 years ago
I
Rookie
Ian2009Rookie
asked in Device & Phone Support

Receiving Text Mesages in Turkey

Hi - me again! In Turkey not receiving OTP from my bank (I do receive SMS) - any ideas how to fix this?Thank you 👍

6
Kash
iD Mobile Employee
2 days ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

Thank you. Yes it does show me .my registered contact number with a few **** and it does have the 44 - then my mobile without the 0 but I did notice it didn't have the + in front of 44 - could that  be it? I get OTP's at home without any problems though on same boat mber from same bank.

11
andewhite
Legend
1 day ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

I've changed to Turkcell and it still did it - not tried AVEA though. Will I get charged for roaming even if I'm not using the internet or making a phone call when I change to AVEA?

11
andewhite
Legend
1 day ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

Ps: just remembered both my wife and I have Automatically Choose Network provider. We were both showing as Turk Telecom. She receives her OTP from the same bank. I changed mine to Turkcell but it didn't work so I've gone back to "Automatic" and it's selected Turk Telecom again - so I don't think that's the issue. Whilst trying again I looked at my mobile number on the bank website with the +447****** and the + symbol is showing albeit a small version of it 👍

11
andewhite
Legend
1 day ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

I thought we both got replacements about 4/5 years ago but couldn't swear to that. But my wife and myself are like "bookends/mirror images" when it comes to our accounts, phones, Sims - so just confused that hers works fine and mine doesn't - but thank you for trying to help me 🙏

11
andewhite
Legend
1 day ago
Ian1951
Rookie
Ian1951Rookie
asked in Device & Phone Support

Not receiving OTP abroad

Both with same bank 🤔

11
andewhite
Legend
1 day ago
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