Replies posted by Gutzdorf

18 Replies

Hadders15
Civilian
Hadders15Civilian
asked in Community Archive.

Signal problems

@Gutzdorf Did you manage to get help from Live Chat?  If you need help still, let us know here and we’ll PM you if need be. Three have major network issues which obviously means iD also do too so yes, iD allowed me to cancel my contract and waived any fees/payments.

9
Kevin
Newbie
3 years ago
A
Civilian
AndyRobCivilian
posted in Community Archive.

network down?

Hi @vijyalad26  Welcome to the iD Community. Please contact our Live Chat team who are able to assist with account related support. https://www.idmobile.co.uk/help-and-advice/contact-us   They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause. Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl See what I mean? The "support" on here is just a couple of bots pasting identical responses to every query. 

8
Will
iD Mobile Employee
2 years ago
Sophie hewes
Newbie
Sophie hewesNewbie
asked in Coverage & Network.

Connection issues

Hi @Gutzdorf @Sophie hewes  Sorry to hear you are having connection issues.  The quickest way to get a good idea of the coverage in your area(s) would be to pop your postcode in our online Coverage Checker here. Have you tried the SIM in another phone?  Let us know Thanks  Pearl Hahaha

9
Mohsin
iD Mobile Employee
3 years ago
A
Civilian
AndyRobCivilian
posted in Community Archive.

network down?

for two days i have been unable to send/receive texts, call people or get on the internet (only my home wifi). Has the network been down? Yes the network is down. Don't bother with the coverage checker it won't even show.   The bots on here just offer automated support, so it's kind of pointless.   Three (the network iD piggyback on) are also having issues, with no ETA of a fix.

8
Will
iD Mobile Employee
2 years ago
Rachiebaby
Civilian
RachiebabyCivilian
asked in Community Archive.

Signal Issues

Hello @Gutzdorf,   I understand you are having some issues and will be leaving our network due to this. If you need any support, please do not hesitate to get in touch with us.   Mohammed Nice reply bot

5
G
Newbie
3 years ago
P
Civilian
phonefellaCivilian
asked in Community Archive.

Anyone having problems with phone calls?

Yep, check the other posts on here. Everyone on id has similar issues. There's no support and it isn't being fixed after weeks. Time to change supplier

4
P
Civilian
3 years ago
Hadders15
Civilian
Hadders15Civilian
asked in Community Archive.

Signal problems

Hi, joined a week ago and the signal coverage is absolutely awful! Used 5gb in data over 6 days as it’s constantly seeking a network! This is going to be a very long 24 months as even Carphone warehouse won’t accept this return. Please help ASAP!!   You need to cancel the contract ASAP. Everyone has connection issues, the 4g is barely equivalent to 2g and the support is non existent.  

9
Kevin
Newbie
3 years ago
Mr. Capri
Civilian
Mr. CapriCivilian
asked in Community Archive.

weak signal RG7

Checked coverage and for RG7 postcode, it does give possible problems indoors for calls. Have now got to stage where I have to remove phone from case to make and receive calls. Even then often drop calls. Even tried using calls over Wi Fi, no noticeable difference and I am on Virgin fibre high speed. Wife is on vodafone and does not  have same problem. So is if 3 (I am with ID) - seems likely as they admit problems indoor for calls. Or possibly phone (samsung A71),  I will not pay for signal booster. so any other choices besides moving supplier? Andy   Nope, there's no other option but to switch provider. These issues have been going on nation wide (even though the coverage checker shows good signal, live chat apparently has access to a super secret version that shows outages) for weeks and don't look like being fixed.    Get out while you can.

3
Mr. Capri
Civilian
3 years ago
Rachiebaby
Civilian
RachiebabyCivilian
asked in Community Archive.

Signal Issues

Hi @Rachiebaby  Sorry to hear you are having connection issues.  Have you tried restarting your phone and removing the SIM?  If not, you can check your coverage status  to find any issues that may be reported recently . Let us know how you get on. Thanks,  Pearl Don't you think the fact that everyone on iD is having major problems points to a more fundamental issue with the provider and not something that can be fixed by restarting a phone? I've ordered a new phone with another provider today and will be informing iD that my direct debits are unfortunately experiencing some major outages. My technical team will be looking into it. I can't say for sure when the payments will be made though...

5
G
Newbie
3 years ago
Rachiebaby
Civilian
RachiebabyCivilian
asked in Community Archive.

Signal Issues

Yes everyone on id seems to have this issue. They're apparently working on it but not giving an eta. Seeing as they piggyback on Three, which by all accounts is working perfectly fine I find this very curious.   There's no excuse for not having people working from home, so I'm guessing there are more serious issues at iD at play here unfortunately.

5
G
Newbie
3 years ago
J
Civilian
janetgrCivilian
asked in Community Archive.

No service, Selected network (vodafone UK not available - Cannot send messages - why?

My guess is that they're winding up the business. It seems everyone has this issue and the skeleton staff are just delaying people with nonsensical fixes (how can a new SIM card help if there is an outage?).   I'm cancelling my direct debit, I'm not paying for a service that isn't being provided. Thankfully I'm out of contract in a month or two anyway.    

15
J
Civilian
3 years ago
crane
Civilian
craneCivilian
asked in Community Archive.

signal issues

There are serious issues with iD at the moment.   You can try contacting live chat here https://www.idmobile.co.uk/help-and-advice/contact-us   But they'll just check their mysterious secret coverage checker and tell you that you have an outage in whatever postcode you give them.   I'm not sure if it's down to short staffing due to the lockdown but this has been going on for a few weeks now and they have no ETA.    I certainly won't be renewing in August anyway.

5
P
iD Mobile Employee
3 years ago
benlynch2016
Civilian
benlynch2016Civilian
posted in Community Archive.

need to speak with online

https://www.idmobile.co.uk/help-and-advice/contact-us   You may have to wait a while though

2
P
iD Mobile Employee
3 years ago
J
Civilian
janetgrCivilian
asked in Community Archive.

No service, Selected network (vodafone UK not available - Cannot send messages - why?

Hi @Gutzdorf  Sorry to hear you are having connection issues.  I am glad to hear they are looking into it and they should get back to you soon. Hope this resolves the issue quickly Thanks, Pearl   They are not looking into it. I've spoken to live chat twice now They are doing nothing.   They lied about there being coverage issues. Then insisted there were problems with the "masts". Then offered to send a replacement sim out and for me to update my APN settings. How would these help if it's an outage?   Simply delaying tactics and absolutely zero help offered and no assurance that the problem will be fixed.

15
J
Civilian
3 years ago
J
Civilian
janetgrCivilian
asked in Community Archive.

No service, Selected network (vodafone UK not available - Cannot send messages - why?

Thanks Pearl, I've spoken to the chat team who told me they checked my area with the coverage tracker and found issues with both 4G and 3G that are "being worked on".   I asked for the coverage tracker link only to be told it mysteriously wasn't available. Minutes later I asked again and bizarrely received the link. I checked myself and there are no issues with either 3/4G at all, good service reported.   This is either an issue that ID are aware of but hiding or they have no idea what's going on. Either way they're lying.   Unfortunately I also have an issue with my direct debit. My technical team are looking into it, but we can't say  for sure when it will be resolved. Hope this helps.    

15
J
Civilian
3 years ago
J
Civilian
janetgrCivilian
asked in Community Archive.

No service, Selected network (vodafone UK not available - Cannot send messages - why?

I wonder when ID will admit they've either throttled half their users or they have huge issues that aren't being addressed.   My signal (HX6), which has been covered by ID just fine for years is still showing as 4G but the speed is so slow that Chrome is triggering "lite mode", which only happens if speeds are at 2G levels.    If this isn't resolved soon I'll be breaking my contract and won't be paying anther penny.

15
J
Civilian
3 years ago
Sophie hewes
Newbie
Sophie hewesNewbie
asked in Coverage & Network.

Connection issues

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help!  It seems ID have stopped all support. I'm in the same position. A signal so bad most calls to to voicemail and I can't even load a basic webpage. Even though it shows 4G, the connection is sub-2G.   Been going on for about a week now.   There has been no help offered on here, looks like the only option is to change provider.

9
Mohsin
iD Mobile Employee
3 years ago
Johanna93
Civilian
Johanna93Civilian
asked in Community Archive.

Signal/network Issues

I've also got the same issue, my 4g signal is currently so weak that it's activated the Chrome browser "lite" mode that only activates when a signal is 2g or worse or a webpage is going to take ten seconds or more to load.   It's completely unusable. My contract is up in August. I've been with ID for years but won't be renewing now. No signal and no support, kind of wild.

27
Kevin
Newbie
3 years ago
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