Replies posted by Lulu

9 Replies

L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

There are other iPhone 6 users in this community with the same problem and no solution so I won’t be over optimistic

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

Hi Kevin yes I am still having the problem and I’ll try the live Chat Team.. Thanks! They are are currently closed. I have an iOS 12 iPhone 6 which Id cannot currently send settings to apparently...... I did email them a couple of weeks ago and received automatic carrier settings from them. It worked then ..... for one day. So the problem must be I’d. Ill post if I get anywhere with them this time. Otherwise I’ll go to another sim only provider.

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

Thanks Terry. Carrier settings are fine. I’ll try deleting old messages

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

I don’t have iTunes or a laptop Terry. Thanks Mohammed but I have £4 spending cap which hasn’t been touched. MMS worked when I’d sent me automatic carrier updates. Then stopped again 🙁

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

Hi Ryan. Yes, Ivevtemovedvthe SIM card and changed Network settings.....the latter twice. Still no change. I must say apart from the automated settings being sent to my phone iD customer Service haven’t had the courtesy to reply to my email.

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

For goodness sake. Phone is back to not sending MMS again today! 😩😩😩 It must be ID because the automatic carrier update they sent worked fine yesterday. Think Im just going to go with another sim deal if they don’t rectify it

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

Hi guys many thanks for your suggestions. I tried all of the above and no luck. Last resort I sent an email to iD mobile FAO their tech department. A couple of hours later I had a ‘Carrier settings update notification on my lock screen saying ‘click to update automatically’ Clicked it and turned phone on and off and hey presto! It works 👍🏻 Thanks ID 😁

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

I’ve tried manually setting up I can’t accesd APN settings. Apple have said speak to the carrier. I have reset network settings and it still does not send mms to any of my contacts. It says message failed to send.

25
Phil
iD Mobile Employee
4 years ago
L
Civilian
LuluCivilian
posted in Community Archive

Photos and MMS will not send

I am iOS 12.1.2 without APN Apple says ‘if you cannot modify your APN settings contact your carrier.’ and ID cannot send settings for this update automatically Can ID give me a step by step guide to rectify this please?

25
Phil
iD Mobile Employee
4 years ago
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