Replies posted by Gillw

3 Replies

G
Newbie
GillwNewbie
asked in Community Archive

Why have the technical team not responded to the issue raised?

Rory- the reference quoted above is from customer facing for the tech team. I was advised by them to chase up if I hadn't heard anything within 48 hrs . This is why I raised this ...........

4
andewhite
Legend
1 year ago
L
Civilian
LinguistSophieCivilian
asked in Getting started with iD.

Sim deactivation problem: ID Mobile please help!

Thanks Rory, my point is that Sophies issue isn't just a one off as you intimated. My old sim was transferred into my new phone without issue in early May, no sim was sent to me before 30th May and on the 3rd of June whilst on holiday in Spain I get the same text as Sophie. No-one has been able to tell me why I've been given a new sim, which may or may not be at my home inthe UK.. This is beyond frustrating and I would like to know why its happened 

7
Rory
Newbie
1 year ago
L
Civilian
LinguistSophieCivilian
asked in Getting started with iD.

Sim deactivation problem: ID Mobile please help!

Hi Rory and @linguistsophieI am in exactly the same position. I arrived from the UK to Spain last week and my phone worked perfectly. 4 days later after receiving a message that my new sim Card was in the process of being activated the data roaming disappeared. I hadntreceived nor expected a new sim xard. This is obviously not a random case...

7
Rory
Newbie
1 year ago
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