Topics started by ChickpeaCharlie32

2 Topics

C
Newbie
ChickpeaCharlie32Newbie
asked in Device & Phone Support

Phone call cut off and "Sorry your phone does not allow access to this number"

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.What is the solution please? 

4
Kash
iD Mobile Employee
3 months ago
C
Newbie
ChickpeaCharlie32Newbie
asked in Community Archive

Not receiving all texts

It appears that I am not receiving all my texts. I've had 3 incidences of people saying they had texted me in the last couple of weeks. And this morning when I switched on my phone, it was powering up and the content of a text scrolled along the top. On my home page it indicated that there was a new text in my inbox. But when I opened up my messages there was no new text there, even though I'd seen the content scroll along the very top of my screen when the phone was switching on. I called support and they immediately directed me to Carphone Warehouse saying it was a handset problem. I visited 2 stores this morning and neither have been able to help. Apparently my text settings look OK. I am able to use the internet, Messenger, email etc, it's just some texts are missing. I've been with ID Mobile since Feb. Any suggestions would be very welcome.

1
Mohammed
iD Mobile Employee
5 years ago
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