Topics started by Tricky

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T
Newbie
TrickyNewbie
asked in Community Archive

terminal cannot be configured remotely

I've received my new SIM it works fine in spare phone I have, Motorola G4, but if I put it in my phone, an LG nexus 4 (yes vintage running android 4.4) I get this message every time it powers on "2549 The terminal cannot be configured remotely, please contact Customer support for further assistance" The nexus 4 phone is working with the iD SIM, I've placed and received calls ok, and receiving texts and data. But on every power on it gets this message. I noted the Motorola on powering up received a configuration update related to services an the network. It could be this is related to it sending updates go older phones making them 'aware' of the iD network, and my venerable nexus 4 is too old to understand these messages. Can anyone from iD technical support please comment on this. Richard

11
Ryan
iD Mobile Employee
4 years ago
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