I've received my new SIM it works fine in spare phone I have, Motorola G4, but if I put it in my phone, an LG nexus 4 (yes vintage running android 4.4) I get this message every time it powers on "2549 The terminal cannot be configured remotely, please contact Customer support for further assistance"
The nexus 4 phone is working with the iD SIM, I've placed and received calls ok, and receiving texts and data. But on every power on it gets this message.
I noted the Motorola on powering up received a configuration update related to services an the network. It could be this is related to it sending updates go older phones making them 'aware' of the iD network, and my venerable nexus 4 is too old to understand these messages.
Can anyone from iD technical support please comment on this.
Richard
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terminal cannot be configured remotely
Best answer by Ryan
Hey @Tricky ,
Upon investigating this, it does seem that it is an SMS relating to the Three network (who we use for our services) and it usually contains settings configurations, however if your phone works fully, then it will be fine to simply disregard this message.
In relation to your iD App issue, this does not work on older devices running Android 4.4 or below, so I'm afraid that there is no way around that, we do apologise!
Ryan
View originalUpon investigating this, it does seem that it is an SMS relating to the Three network (who we use for our services) and it usually contains settings configurations, however if your phone works fully, then it will be fine to simply disregard this message.
In relation to your iD App issue, this does not work on older devices running Android 4.4 or below, so I'm afraid that there is no way around that, we do apologise!
Ryan
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