Topics started by lavendergree

1 Topic

L
lavendergree
asked in Coverage & Network

Unable to use my phone or sim!

SINCE TRYING TO PORT OLD NUMBER I HAVEN’T BEEN ABLE TO RECEIVE ANY CALLS FOR OVER 4 WEEKS I requested that my old mobile number be "ported" which ID mobile’s website states will take a maximum of 2-3 working days. 3 days later my old number was “semi –ported” so that when making an outgoing call to someone, their phone would show that they had received a call from this old number. However if they tried to ring that number the call would not go through, and they would just be told that the number was not in service. In fact I have not been able to receive ANY CALLS either on my new id mobile phone number or my old number for more than 4 weeks. I have wasted countless hours on the phone ringing day after day about the problem only to receive polite but empty apologies and assurances from their South African call centre that the matter would be sorted out by the end of the day. In fact nothing whatsoever has ever been done. As for the live chat........

10
Mohammed
iD Mobile Employee
3 years ago
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