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Can you pay off the contract early to get an upgrade?

  • 3 January 2021
  • 1 reply
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T
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Looking at an upgrade as my phone was on the way out last month. I got 3 months left I can pay off the 3 months and upfront cost of a new upgrade but can't seem to find out if you can pay off and restart. Do I threaten to cancel, pay off and give someone else money or will they let me upgrade early? I have 2 contracts and a sim only with ID and have done for the last 4 years. I don't mind, virgin is offering a cheaper tariff for the phone I want and no upfront

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Best answer by Ryan 5 January 2021, 18:30

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Ryan
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Hi @True,

We do not allow early payments in order to upgrade early, however we do allow handset upgrades to happen 60-days before the end of the 24-month period so you may be close to upgrading for free anyway if you only have 3 months left. 🙂

Ryan

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