Question

need some advice from id mobile

T
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Userlevel 1

I am waiting some answers or advice for my previous message but know one want to say something any raison 

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andewhite
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Userlevel 8
Badge +9

I am waiting some answers or advice for my previous message but know one want to say something any raison 

Just to let you know it could be several days or longer, before anyone from iD Mobile reads your forum posts @Tarindu 87.

 

Tom
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Userlevel 7
Badge +4

Hi @Tarindu 87 

 

We’ve responded to the previous post now, please note we aren’t a live chat service and can’t always respond quickly.

 

 

Tom

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T
Rank
Userlevel 1

Hi there 

I contacted them 3 times in the pass ,first 2 times they told me that they are going to call me back next day but never give a ring .today I call them again now they are telling me .someone in id community has to fix my problem. 

My name is wrong and its saying to long my name I am doing purchase. 

My contract will finish in 2 days .so I try my best to fixed it but in your side I feel like don't care to much about this . 

Let's see 

Thank you 

Tom
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Userlevel 7
Badge +4

Hi @Tarindu 87 

 

If you already have a plan with us the length of your name shouldn’t be causing an issue, have you tried inputting your name for the upgrade the same as it is written with us currently?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Hi Tom 

I want  to upgrade my contract for next 2 years 

I want to order samsung s23 upgrade, green colour, 128GB 

Everything unlimited monthly costs 35£

It's not allowing me to do the purchase. 

 

This is the error 

iD Mobile

Oops, due to system limitations we can only accommodate a maximum of 14 characters in either the First Name or Last Name fields.

If your First or Last Name is longer than 14 characters please reduce it through your My Account Online or in the iD Mobile App before proceeding. This will not affect any bank or address checks required.

You will need to return to your basket afterwards.

We are looking into improving our current systems and apologise for this inconvenience

So I'd mobile app or in your Web site not allowing me to change the name .

Thank you for kind regards 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Tarindu 87

I’d recommend contacting our Sales Team on 0207 1391 397 and they can discuss an upgrade with you.

Mohammed

 

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T
Rank
Userlevel 1

Hi Mohammad 

I already called them 3 times. First 2 times they told me they gonna call me back but they didn't and third time he told me that its is id community has to do that.

Thank you  

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Tarindu 87,

Unfortunately we are unable to process sales here.

We can check if a call back can be arranged as you mentioned that you were promised one.

If you would like to arrange a call back, please let us know here and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Hi there 

Yes can arrange me a phone call please. I try to fixed this nearly 2 months now .

My contract is finish but I am still playing 47£ per month and my new billing will start 11 of June I don't want to pay 47£ just for the sim .

So I ask you do help me to upgrade the contract before 11 of June. 

Otherwise I have to cancel it I don't have a choice 

I hope you understand me

Have a good day 

Thank you 

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Tarindu 87 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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