Question

old sim not working in new s23

I recently upgraded to the new s23 phone as was told to use the old sim however it is showing I have no network.

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Userlevel 7

+10

Hey @MarthaLiz2612,

We don’t send out new SIM cards with phone upgrades.

Have you ever upgraded to a SIM only plan before? We would have sent a SIM with this previously.

I’ve seen in some cases that this previous SIM has been activated in the app causing loss of services.

Did you receive a new SIM with your upgrade?

The quickest fix is picking up a new SIM for free via Currys and activating this here: https://www.idmobile.co.uk/help-and-advice/your-sim-card

Mohammed

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