Hello
I have just upgraded my phone and received a new SIM card with a different number. My old number and account hasn’t been upgraded which means ID mobile is about to charge me twice as it seems I now have two separate account. Don’t know why that is when I asked for an upgrade. What do I do?
Best answer by Tom
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+4
Hi
It would appear that an upgrade hasn’t been done and instead a second new contract. We’d recommend cancelling the new contract in favour of upgrading the old contract so you can keep the desired number.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
https://www.idmobile.co.uk/upgrades
Tom
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