Since switching to ID mobile i have had very poor internet signal. I have checked coverage in my area -3G, 4G and 5G are supposed to be good. My phine is a Samsung S20 which is on approved list of phones for 5G
If i'm lucky i get one vertical bar on the signal icon. Rarely do i get 5G.
If something isn't done to improve the service i'll move to another provider. Rather than do that is there anything else i can do?
Best answer by WelshPaul
View original
+6
If coverage is poor in your area, then switch to another network. iD Mobile offers up to 30 days to try out their network and if it isn’t suitable, then you can cancel penalty free.
Thanks. Ive been with them for just over 30 days. But i wasn't aware there was a penalty- I'm on a rolling monthly SIM card only deal.
+6
If you’re on a monthly rolling plan with no minimum commitment then yes, you can leave anytime penalty free.
+4
Hi
I’m sorry to hear the signal with us hasn’t been what you expected, our estimated signal coverage can be found at the link here, as well as any outages.
If you’re experiencing signal that’s different to what the coverage/outage checker would suggest please let us know the postcode so we can take a look.
Tom
The url link doesn't work
+4
Hi
I’ve just tried the hyperlink and it’s worked just fine, have you tried on another device?
https://www.idmobile.co.uk/help-and-advice/coverage
Tom
Doesn't work on this device or another i tried Also searched for coverage checker on your website. Couldn't get into the checker. But before i submitted my enquiry i did get into it and was told for my postcode coverage was good. My postcode is NE30 2SG.
+4
Hi
Taking a look at the postcode on the coverage checker the area should be good for 4G usage, however does have some weak spots around that could affect the direct area of NE30 2SG, 5G would be very weak, I’d recommend against 5G here.
Should the coverage not be quite what you expected it might be worth looking into a return (if within your first 30 days) or cancellation, let us know if you require any assistance with this.
Tom
Thanks. It wouldn't be so bad if 4g coverage was good but that isn't either.
+4
Hi
Unfortunately in the area of NE30 2SG we would expect some issues with 4G coverage here, sorry about this.
Tom
Not happy with the quality of the Internet connections on I'd mobile. Since switching from 3 it's terrible.. wish I'd never moved
+7
Hi
We are sorry to hear that.
You can check the coverage and network status using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
If you purchased directly from iD Mobile you have a 30 day returns policy which means that you can return the contract if you aren’t happy with the coverage.
Kash
+9
Not happy with the quality of the Internet connections on I'd mobile. Since switching from 3 it's terrible.. wish I'd never moved
It really shouldn’t be any better, or worse than being with Three UK
Being an MVNO business, iD Mobile partner with Three UK in order provide iD Mobile services.
Have you changed handsets when you joined iD Mobile
If you did, then perhaps the signal antenna in your new handset aren’t as good as those your old handset.
Changed from an s20 to an s23 so should be better I'd of thought
+9
Changed from an s20 to an s23 so should be better I'd of thought
You’d hope so wouldn’t you.
Have you checked the Samsung online community for any tips for fixing this type of issue?
+4
Hi
The signal you have with iD Mobile and Three UK shouldn’t be different, we use their signal network.
Please could you let us know the postcode(s) where you’re having issues?
Tom
I'm travelling a lot around uk and the signal seems really poor everywhere
+9
I'm travelling a lot around uk and the signal seems really poor everywhere
But signal was okay when you were using the iD SIM in your Galaxy S20?
Didn't use s20 on id mobile.it was on 3 and never had a problem
Lots of people saying aeriel on s23 is poor so it struggles..
+6
Then you have an issue with your device. iD Mobile uses the Three network and so coverage is identical across both networks. My S21 Ultra had issues with signal strength and that was my last Samsung!
+9
3 and iD Mobile use exactly the same mobile network infrastructure, so the network signal available at any given location would be exactly the same on 3 and iD Mobile, as mentioned by
If your Galaxy S20 worked okay on 3, then it would also work okay on iD Mobile.
Seeing how Samsung advertise picture taking aspects of their Galaxy S23, then perhaps capabilities of its aerial have been neglected.
So what do I do with a phone that's not fit for purpose..
+6
Send it off for repair under warranty? If it has poor signal due to design or because of the chip it uses then maybe sell it and buy something better with the money you get for it.
+9
Music Magpie will pay £380 for a working S23 (128GB) in what they describe as excellent condition (as below).
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