I upgraded my sim. A new sim is coming in the post but I understand that I can use my current sim. I have been locked out and cannot access the network. my ID account sent a message this morning to say it was all activated and ready to go but I have no network available on my phone. Feeling very frustrated as it is now 24 hours ...
sim not working
Userlevel 1
This topic has been closed for comments
Userlevel 1
Upgraded my SIM over 24 hours ago. Since upgrading my app on my phone tells me everything should be up and running but it is NOT. I have no access to the network, unable to make calls etc. I am very frustrated as I can´t find the solution online and no one has answered my query. I am essentially without a phone. Tried restarting numerous times etc. NOTHING,
Userlevel 7
+10
Hey
It sounds like you have activated the new blank SIM that’s sent with the upgrade.
The old SIM cannot be re-activated.
You can either wait till the SIM arrives and services will be working on this new SIM or pick up a replacement via Currys for free and activate it.
Mohammed
Â
Userlevel 7
+10
EDIT: I’ve merged your topics together.
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more