Question

unable to change plan to unlimited data

  • 10 July 2023
  • 6 replies
  • 88 views
Janet Turner
Rank

I have tried numerous times to manage my plan to unlimited data but all I keep getting is something went wrong try again later, any ideas??

This topic has been closed for comments

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Are you currently within minimum-term time period (usually 24-months) of an iD plan @Janet Turner? 

Janet Turner
Rank

Yes contract expires Sept this year

andewhite
Rank
Userlevel 8
Badge +9

Okay @Janet Turner, I don’t think iD let you change to another plan within your contract minimum-term, unless you change to something that’s more expensive.

Janet Turner
Rank

I read that but the new plan is a couple of quid extra more than original it's annoying!

andewhite
Rank
Userlevel 8
Badge +9

I read that but the new plan is a couple of quid extra more than original it's annoying!

Okay @Janet Turner, I’m puzzled too - you appear to have met the usual iD eligibility criteria in order to change plan.

I’m just a forum member like you and can’t look at your iD account. If I was in your position I’d seek assistance from iD customer service privately by using Facebook Messenger, or sending a Twitter DM. 

The support teams work until 8pm weekdays.

 

Mohammed
Rank
Userlevel 7
Badge +10

I read that but the new plan is a couple of quid extra more than original it's annoying!

Hey @Janet Turner you should be able to change plans inside of the minimum term if moving up to a higher plan.

Are you not seeing the option for this?

Or do you get an error when trying to place the plan change?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?