Question

unlimited data upgrade but only getting 25GB

  • 30 May 2023
  • 1 reply
  • 47 views
Shifty Murphy
Rank

When I upgraded I  asked for unlimited data and unfortunately I only got 25gb.

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Shifty Murphy,

When you log into the iD app/account, what plan is showing?

Please note, when you upgrade from a limited data plan to an unlimited data plan, you will have both the allowances from before upgrading and the unlimited on the account.

This sometimes triggers a text being sent when 80% of the original 25GB has been used and then when 100% of the 25GB has been used.

You can ignore this in this instance since your unlimited kicks in right away.

Mohammed

 

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