I've upgraded from £3.99 per month sim only to £8 pm sim only with unlimited minutes and 12 GB data. but my bill shows “Monthly Recurring Charge for this period From: 04/12/20 To: 25/01/21 £11.49”. I expected it to be £8. nb there are no call/data charges etc from my previous sim.
Best answer by Mohammed
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+10
Hello
As you upgraded part way in your month, you would have received a credit for any line rental charged at the £3.99 rate from the date you upgraded.
You’re then re-billed the line rental for this period at the £8.00 rate.
So if you upgraded in the last 10-days, you’d get a credit for 10 days of line rental at £3.99
Then charged whatever 10-days of line rental is at £8.00 instead.
This is then added to your normal £8.00 bill giving the new total.
Your future bills should be £8.00.
Mohammed
Many thanks for this explanation Mohammed.
However, would it not be better to put this explanation with the bill in future?
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