Solved

Upgrade from 12 month sim only to mobile phone monthly.

  • 4 March 2023
  • 4 replies
  • 168 views
M
Rank
Userlevel 1

I have had a  monthly sim only deal for some time before I upgraded to a 12 monthly sim only deal.
The 12 monthly contract finishes in 13 days.
I would like to upgrade to a mobile phone monthly contract. But when I look at my upgrade options it only shows sim only deals. Are there any loyalty discount deals available to me?

icon

Best answer by Mohammed 6 March 2023, 14:29

View original

4 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Macflame,

Your best bet is to call our Sales Team on  0207 1391 397 to discuss this.

Odd that you can’t see any new deals for handset plans.

Are you clicking My Account > Upgrade 

 

Have you also checked both the website logging in there and the app?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

After I posted this, the upgrade path showed up on both my computer and app. 
All done now.

Kash
Rank
Userlevel 7
Badge +7

@Macflame,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Much appreciated Kash. Hopefully my new phone will be on its way soon.

Reply


Terms & Conditions
Why iD Mobile?