I made a mistake upgrading,I received a bill for my old phone,which I have completed the contract for.I am happy with my new phone,but don’t want to be charged for two phones.What can I do.
Best answer by WelshPaul
View original
Upgrade issue billed for 2 contracts
This topic has been closed for comments
Userlevel 8
+6
You haven’t upgraded, you have purchased a second line/account/contract. If you don’t want to keep your old number, simply contact iD Mobile live chat and tell them that you want to close your old account. You can speak to a live chat agent here. If you want to keep your old number, then you will need to return the new phone under the cooling off period and upgrade your existing line.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
Userlevel 7
+10
Hey
If both SIM card are active with their own numbers, then you will have purchased a new contract.
If the iD account when you log in shows the new plan, then you have successfully upgraded and the payment taken may be because the bill had already been produced for the month. In this case, you will get a pro-rata bill next month.
Mohammed
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more