Question

Wrong phone delivered

  • 28 February 2021
  • 1 reply
  • 37 views
Tamsyn83
Rank

I upgraded to a Samsung S20 FE, but instead I received an unbranded black device. 

I have cancelled my plan (via online chat) which was not done. Returned phone as requested two but sent back to me. I have raised a formal complaint, still awaiting a call! Sent letters to head office, no reply. 

 

 

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Tamsyn83,

We are very sorry to hear about that, this is a very very rare occurrence so it is concerning to hear about that.

We will send you a PM so we can check this out further.

Ryan 

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