Your final bill will consist of your line-rental charge up until you’re disconnected, and any charges for any chargeable usage right up until your disconnection date.
If you’re due a termination fee, it’ll be applied to your final balance.
If you received a bill after your cancellation request but before your disconnection date, you might be due a credit for any monthly line rental you paid beyond your disconnection date. If so, it’ll be applied to your final balance.
If you are due a refund chat to us and we’ll process your refund for you.