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Where do i find my contract end date.

I tried the dob text to check payment due if i cancel, but it just doubled, so cannot calculate when i can cancel. 

Help me get rid of this awful provider. 

 

Your iD contract doesn’t have an end-date, @Shaun Lancaster

All iD contracts continue until one or other of the parties gives notice to cancel, or the customer uses a PAC or STAC to leave for another service provider.

Your contract might’ve a minimum-term - typically 12 or 24 months. Ending your contract within its minimum term would result in an early termination fee (EFT). 

Sending “INFO DDMMYY” to 85075 should tell you if there’s an EFT due if you cancel or leave today. 


Thanks, but i cannot fathom why if i cancel today, i will be charged £42.53, as opposed to £20.32 yesterday. My monthly plan is only £23 

When is best time to cancel, to avoid fees?


Does the text response have any dates, @Shaun Lancaster

Perhaps iD Mobile are miscalculating this - anyway, there’s a value in the INFO response, which suggests you’re still within your contract’s minimum though close to its end date.

 


No dates.

I'll keep checking until the amount is back in my favour. 

Would help if they would say when that was.

Anyway, thanks for your help. 


Okay @Shaun Lancaster, the minimum term end date used to be shown in your “My iD Account” online - not sure if the revamped site still has this info. 

The minimum term end date might also be shown in your monthly bill.


Hi @Shaun Lancaster 

 

I’d recommend adding the length of your contract to the date you joined, for example if I joined on Friday, 27 May 2022 with a 2 year device contract, my contract would’ve ended on Sunday, 26 May 2024.

 

Tom


I have 2 contracts with id mobile I wanted to know when my contract ends first mobile is { REMOVED } and the other one is { REMOVED } if you could provide info on my following email address which is { REMOVED }

Thankyou


I started with iD about 18 months ago on a £10 p.m. contract which has been taken most months. Then they offered me a £7 p.m. contract instead as I am a low data user. I agreed and finally got the £7 payment being taken by DD. Then in the same month they took the previous £10 ! But this comes and goes so each month they do take the old amount £10 and sometimes they take both but not always. The to cap it I received an email saying that had not been able to take the DD for £7 as I had cancelled it. So on phoning the accounts department I was swiftly told I did not owe anything and was in CR! In the same mail they also said unless I paid (amount not stated) I would be cut off and loose the number. Anyone any bright ideas as it seems they have two accounts for the same number? Cheers Happy iD customers!!


Hey there @Saleh Sufyan, I’ve just responded to you via another post, so please respond there if needed.

 

Thanks,

Tyler


Hi Tyler

Where did you post your answer as I could not trace it?

thanks

Saltings 


Hi @Saltings 

 

I can’t say I know why there would be two accounts with the same number, are you sure they were actually the same account?

 

It sounds like a second plan may have been purchased.

 

Tom


Hi @Saltings 

 

I can’t say I know why there would be two accounts with the same number, are you sure they were actually the same account?

 

It sounds like a second plan may have been purchased.

 

Tom

Most Helpful Answer. That is correct. iD never   cancelled the old no. sent but kept me on my original tariff (£10)  as well as the new one (£7) so since March it has cost £17 p.m.

regards, Saltings

 

 

 


Hi @Saltings 

 

Okay, please let us know if you require any assistance with cancelling if you haven’t already.

 

If you need any assistance with the above, we’ll get in touch here.

 

Tom


In March 2024 I was offered a new account (ending 6347) for £7.00 p.m. to take the place of my previous tariff of £10 p.m.(on mobile 8111). I assumed iD would automatically stop taking the higher D.D. .Prior to cancelling the £7 D,D, I cancelled the £10 D.D. Upon the date (23rd) that it became due I received a message from iD threatening to cancel the line with the effect that I would also  lose the number! For fear of losing my number I re-instated the D.D.

On the first of this month when  £7 D.D. was due I received another threatening mail saying I would lose my connection as well as my number. I called the accounts number quoted, which said I was in credit and had nothing to pay.

Knowing I was in credit I ignored the mail then received another but, this time they quoted a mobile number that I do not have/use ending in 6347.

So since March I have been paying £17 per month when it should b £7.

What do iD intend to do about my being overcharged by £80? 

Regards, Saltings

 


Most Helpful Answer. 

just. waiting for iD to confirm their repayment of the double DD takeRgds

Saltings 


Hi @Saltings 

 

Please could you let us know where it was said that we’d cancel the old plan for you when you ordered the new one?

 

Tom


That was in March 2024 and it was a conversation I had with iD whereby they sent a new SIM card for the the £7 tariff after which I could get my PAC no. There was no written mail or correspondence from iD.

I would assume that both iD and I as your customer would obviously don’t need two accounts. .  

 

Regards

Saltings.


Hi @Saltings 

 

Okay, us offering a PAC number would not be us cancelling your plan, a PAC number would need to be used for a plan the number is moving from to be cancelled, if you don’t use the PAC number, you won’t cancel the plan.

 

Tom


I did use the PAC number but it seems that my number ending in 111 was never transferred to the £7 tariff. The present tariff I am on £10, works, and although I don’t require so much data I have no intention of losing a number I have had for 25 years! Please cancel the £7 tariff. 

Regards

Saltings


Hi @Saltings 

 

You wouldn’t be able to use an iD Mobile PAC code to transfer a number to another iD Mobile contract, a PAC code is to move away to another network.

 

Tom


Can I confirm you have cancelled my £7 tariff a/c.

Regards

Saltings


Hi @Saltings 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


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