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I have just joined Id Mobile and have a new phone.  I have downloaded the ID mobile app but it will not allow me to logon.  Face id works but that's as far as I get?  I can logon to the website.

Hi @Paul Davenport,

Welcome to the Community!

Did you register for the new iD Mobile app?

If so it may be worth uninstalling the app and reinstalling it.

 

Kash

The app tells me my phone is not compatible with the app

@Goody which phone Make & Model is that? Don’t forget you can always use my.idmobile.co.uk Thanks.

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