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My plans phones will not receive calls. I have two phones on plans for my two sons. They cannot receive calls. This is since the new app was launched. The new app would not let me log in using my old details and so I created a new sign on and registered the phones. So far, so good, but their phones will not receive calls. If this carries on, I am leaving ID mobile. There is no way to talk to anybody and have been told, via their website, that if I cancel the direct debit my credit rating will be affected. Now I am not sure whether I am going to be paying two lots of direct debits for the same two phones. Bot chat doesn’t fire up, this website takes you directly to other peoples chats without letting me free type and seems deliberately orchestrated to avoid any direct contact. ID mobile, please contact me directly.

Further to my post above I still have not heard anything but have discovered that Motorola G6 phones, despite being 4g compatible, are now no longer compatible. Where does this leave us? Swap supplier or change phones. Not very satisfactory.

Hey there @Neil Cullimore, welcome to Community!

 

We’re very sorry to hear you’re having issues with calls.

 

This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:

 

https://www.three.co.uk/support/network-and-coverage/coverage

 

Please read more below on what this is, and what to do:

 

https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

 

If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:

 

https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

 

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

 

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.

 

Thank you,

Tyler

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