Since my upgrade last month I have been unable to log into my account due to my information input not matching your records, Please help,
unable to log into app
Morning
It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 4th June. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.
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