I have just upgraded my wifes and my phones, the sim is activated on mine but not on my wifes. Both phones are on 1 account (eg: I pay for both) both contracts were sent to my email address. My wife cannot create an account or log in as it keeps saying wrong username/password and even when I got the 8 digit code and attempted to enter a new password I got the message I have used an incorrect symbol (the password/s entered were purely letters and numbers nothing else). In a nutshell I want her sim activated and she wishes to register/login to her account even if it means deleting existing account and starting afresh. I can log in, but I can only see my phone account and not that of my wifes. Finally I have to say how absolutely appalling your customer service is, I cannot speak to anyone, your automated phone system does not address any problems and cuts you off, and your chat bot has the intelligence of a moth, if I had known I was going to have these problems I would have gone elsewhere. Please sort it out
Best answer by Rob Mcmahon
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