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Access to my account - without Sim

  • 29 December 2020
  • 4 replies
  • 30 views

Hi. I need access to view my phone bill I do not have access to the Sim. As I am using a different sim altogether, How may I access my online account with out having to wait for a confirmation number on the ID sim? thank you

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Best answer by Michelle 2 February 2021, 10:35

Hi @irhanwilliam 

 

Please can you confirm if you are trying to reset your password for the iD Mobile account or are you trying to reset your password for another account with a different company?

 

Thanks

 

Michelle 

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4 replies

Userlevel 7
Badge +9

Hello @cjmessa80,

It’s not possible to access the iD account without a SIM unless you already know the password of the iD account set-up.

 

When you say “you do not have access” what do you mean by this? 

Have you lost the SIM or just currently away from the SIM temporarily?

 

Mohammed

 

Unfortunately, I got the same problem some days ago can’t be getting the confirmation code on my sim i was resetting the password of one of my website.

I don’t know now how can I reset the password of my website

Userlevel 5
Badge +8

Hi @irhanwilliam 

 

Please can you confirm if you are trying to reset your password for the iD Mobile account or are you trying to reset your password for another account with a different company?

 

Thanks

 

Michelle