I use an old work email for my account and I no longer work for that company. I need to reset my password to log in but won’t be able to retrieve the password.
Have tried the chat bot with no results.
Best answer by Mohammed
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Userlevel 7
+10
Hey
You can’t change the username but this is just a plain text field.
Just use that old email for logging in and once logged in, make sure you change your contact email address.
The contact email is where we send correspondance.
The username is only used for logging in.
Mohammed
But I can’t log in because I don’t have my password.
Please don’t unilaterally mark the issue as solved, I am still unable to log in
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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