Solved

cant log on to my account

  • 17 July 2023
  • 3 replies
  • 455 views

Userlevel 1

I have been trying to register and logon to the app but my details are not being recognised despite me entering them correctly. When I try the live chat I keep getting an u available message. I am a brand-new customer and if this is the level of service before I’ve even activated Meysam then I won’t be with them long.

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Best answer by Tom 19 July 2023, 12:55

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3 replies

Userlevel 7
Badge +4

Hi @Haggispie 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Userlevel 1

Hi I e managed to log on and set up now thanks 

Userlevel 7
Badge +7

Hi @Haggispie,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

 

Kash

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