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cant register as details are wrong

  • 1 October 2020
  • 9 replies
  • 164 views

I’ve spent 3 days trying to register an account for the ID mobile app, but it keeps on saying my details are incorrect but that can’t be true since I know my date of birth and last name.

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Best answer by Will 3 October 2020, 11:14

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9 replies

Userlevel 7
Badge +8

Hi @Soma_k,

 

does your surname contain a hyphen at all? If so, removing this should solve the problem. 

 

If not let us know and we’ll send you a Private Message to assist.

 

Will

I am having the same issue. It is not allowing me to register as my details are apparently wrong. No hyphenated name either. I really need to fix this to cancel my old contract so I need help ASAP with this. I’ve tried everything i can think of with no success 

Hi @Soma_k,

 

does your surname contain a hyphen at all? If so, removing this should solve the problem. 

 

If not let us know and we’ll send you a Private Message to assist.

 

Will

Nope my surname contains no hyphen at all, it’s just not working!

Userlevel 8
Badge +9

Hello @Kirstie P and @Soma_k,

We’ll send you both a PM so we can check the details and advise.

It’s possible that the details were recorded incorrectly at purchase.

 

Mohammed

 

I no longer have access to the old email account I gave when I bought the sim.

I don’t have the mobile number as I never registered or used the sim.

I only have the bank details I pay the monthly bill with. I want to pay the outstanding £30 on my account and register the sim to start using it.

I bought the sim over 3 years ago and have paid £15 per month since as an emergency and only now am I planning on using it.

can I be found on the system?

Userlevel 8
Badge +5

I no longer have access to the old email account I gave when I bought the sim.

I don’t have the mobile number as I never registered or used the sim.

I only have the bank details I pay the monthly bill with. I want to pay the outstanding £30 on my account and register the sim to start using it.

I bought the sim over 3 years ago and have paid £15 per month since as an emergency and only now am I planning on using it.

can I be found on the system?

Hey @David Radford,

You definitely need someone to lookup your iD account.

The quickest and easiest way is using the iD Live Chat service, to contact an iD customer service agent between 9am - 8pm weekdays.

You can use any phone number to start your chat, and after connecting to chat type “talk to a person”, to speak directly with an iD agent - good luck!

 

Userlevel 6
Badge +6

Hi @David Radford, the team should be able to find your account using other criteria. I’d recommend contacting the FacebookTwitter or Live Chat teams so they can take a look.

 

Thank you,

Rory

I have been with ID for a year. Today I desided to register with the app and it tells me that my details are incorrect. Wat is there that I can do? 

Userlevel 8
Badge +5

I have been with ID for a year. Today I desided to register with the app and it tells me that my details are incorrect. Wat is there that I can do? 

If your surname has a hyphen/s, leave the hyphen/s out when entering your name details in the iD Mobile registration page.

Otherwise, use Live Chat and ask an iD customer service agent to assist.

Once you’re connected on chat, type “talk to a person” for assistance from an agent.

The agents work 9am - 8pm weekdays, and 9am - 6pm weekends.

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