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Google Play and App support

  • 7 January 2023
  • 3 replies
  • 27 views
A
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because I’ve been abroad a lot, and have my Google Play account elsewhere, it is not able to access the ID app. Anything I can do about this?

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Best answer by Mohammed 9 January 2023, 14:57

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Mohammed
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Userlevel 7
Badge +10

Hey @asimong,

You’ll only be able to access this via the website in this instance: https://my.idmobile.co.uk/

Unless you can change your Google Play back to UK.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

For sure, that’s right Mohammed, thanks for your reply. As you may be aware, Google restricts changes of country in Google Play to (if ti recall correctly) twice per year. Which is simply inadequate for me, who changes country more like every month. I have accessed the website, thankyou… I am asking iD Mobile please to consider making an EU version of the app available as well.

Mohammed
Rank
Userlevel 7
Badge +10

For sure, that’s right Mohammed, thanks for your reply. As you may be aware, Google restricts changes of country in Google Play to (if ti recall correctly) twice per year. Which is simply inadequate for me, who changes country more like every month. I have accessed the website, thankyou… I am asking iD Mobile please to consider making an EU version of the app available as well.

Hey @asimong,

As iD Mobile is a UK network provider, we wouldn’t provide an EU version of the app. The website would then fill the gap in those instances.

Sorry about that!

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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