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help with registering

  • 15 July 2023
  • 4 replies
  • 59 views

Userlevel 1

Just received a sim . New customer porting number 9th august . Receiving lots of emails about registration ID mobile account/ app. Direct debit . Bill ready and I can’t register because it will only let me register with the ID mobile provided. Not very confident in moving now . So much hassle. And as I can’t view the bill what am I actually paying for. I believe I have 30 days to send the sim back. 

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Best answer by WelshPaul 15 July 2023, 20:22

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4 replies

Userlevel 8
Badge +6

You register using the temporary iD Mobile number. Then, once the port has been completed, the number on the account will be updated and show your ported number.

Userlevel 7
Badge +7

Hi @E22,

Welcome to the Community!

I hope that the information that @WelshPaul provided has helped.

If you require more information you can let us know here.

 

Kash

Userlevel 1

Thank you . But I did live chat . Moved the port day forward and waited until my other operator had stopped . All working 

Userlevel 7
Badge +10

Glad to hear it got sorted in the end.

Mohammed

 

Why iD Mobile?