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Need PUK but can't connect to a live agent

  • 17 November 2020
  • 30 replies
  • 768 views
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30 replies

T
Rank
Userlevel 2

Looking for some help please 

 

Rory
Rank
Userlevel 5
Badge +6

Hi @Holepunch, @Thesmithjs, we’ve sent private messages to both of you now

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
David1960
Rank

Yes I have tried many times without success, eventually I got someone but they were unable to help, they suggested trying sim card in a different phone, they also told me that all their sim cards unlocked so um confused

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @David1960, with the iD SIM in your phone, you’re being asked for a PIN code to unlock the SIM in order to use your phone?

Did you set a security PIN for your iD SIM card? 

I don’t see why the iD agent couldn’t give you a PUK code for your SIM - unless there was a misunderstanding.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Nitesh Shah,

Did you manage to resolve this?

If not please let us know and we will investigate further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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