Not able to register

Question

Hi,Tried to register, received the 8-digit security code, clicked submit but came up with error message, now every time I retry it comes up with “Oops, the details you’ve entered are incorrect. Please try again”!Yes, I have changed Browsers and allowed all cookies, and the information inputted was correct, used a screenshot to confirm it.Tried Chat, (yes, I actually got through!) for a simple reset and was informed,“Nobuhle: Thank you for your patience. I have managed to send off the request to our technical team and they will provide an update on the event raised. Please kindly allow a timescale of 48 hours for our team to action the request.” Now that was over 5 days ago, nothing has changed!Is there anybody that can actually resolve this?

Mohammed · Accepted Answer

Hi,Tried to register, received the 8-digit security code, clicked submit but came up with error message, now every time I retry it comes up with “Oops, the details you’ve entered are incorrect. Please try again”!Yes, I have changed Browsers and allowed all cookies, and the information inputted was correct, used a screenshot to confirm it.Tried Chat, (yes, I actually got through!) for a simple reset and was informed,“Nobuhle: Thank you for your patience. I have managed to send off the request to our technical team and they will provide an update on the event raised. Please kindly allow a timescale of 48 hours for our team to action the request.”Now that was over 5 days ago, nothing has changed!Is there anybody that can actually resolve this?Hey @Disillusioned,Have you tried thehttps://my.idmobile.co.uk/web/cpw/forgot-username/Forgotten username tool to retrieve your username to see if it’s submitted a registration?Mohammed

andewhite · Answer

Maybe tryusing Facebook Messenger, or Twitter DM, to talk to iD customer service @Disillusioned?When I joined iD I also had issues registering for my iD account online.After trying once or twice a day for several days, I managed to register successfully.Recently @JH23had similar issues, which they solved the same way.The iD customer service team work until 8pm on weekdays.

Sign up

Or log in to the iD Community using your Facebook account

Log in / Register

Or log in to the iD Community using your Facebook account

Scanning file for viruses.

This file cannot be downloaded