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Password problems.

  • 2 March 2023
  • 5 replies
  • 131 views
scragg
Rank

Hi,

I can't log into my account, i've tried changing my password but the system changes it to something else?. 

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Best answer by Mohammed 3 March 2023, 15:14

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hey @scragg,

This is a visual feature, the password itself will be locked in as the one you submitted.

Please try resetting the password, making a note of it then logging in and it will work.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Thompson Oludairo
Rank

Hi I’ve lost my phone  and I'm trying to log into my account and sending the code to my phone which i haven't got it with me also the phone contract is about to expire on the 15 is it possible to go for a new contact with a new phone 

Kash
Rank
Userlevel 7
Badge +7

Hi @Thompson Oludairo,

Welcome to the Community!

If you would like we can help getting a new SIM sent out or you can visit your local Curry’s store for a replacement.

You wouldn’t need to purchase a new contract if you are an existing iD Mobile customer as you can upgrade instead.

Please let us know here regarding the SIM and we can assist further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Thompson Oludairo
Rank

I just found my phone now and blocked are you able to unlock it pls 

Tom
Rank
Userlevel 7
Badge +4

Hi @Thompson Oludairo 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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