I have the premium toggle switched off in my account, which says that it will stop me from sending premium calls/texts. However I have still been charged for a premium text. When I asked customer services, they said I need to change my bill cap to £0. But if this is the case, what is the point of the premium toggle in account services?
I thought the whole point of the toggle was to stop me from sending premium texts/calls, but still have my bill cap set to £5, in case I need to use other out of plan services like nternational calls.