replace sim cannot log in

  • 18 October 2021
  • 2 replies
  • 47 views
H
Rank

The Id website is saying my password is incorrect , when I choose forgot password 

I am not receiving the email 

need a replacement sim urgently, visiting a Carphone warehouse store is not an Option 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @helenljackson,

Sorry to hear about your problem with a forgotten password. 
When you use the “Forgotten your password?” link at https://my.idmobile.co.uk/, do you see the following:
 

 

Mohammed
Rank
Userlevel 7
Badge +10

The Id website is saying my password is incorrect , when I choose forgot password 

I am not receiving the email 

need a replacement sim urgently, visiting a Carphone warehouse store is not an Option 

Hi @helenljackson,

The Forgotten your password will send a code to the current active SIM.

Do you no longer have access to this and need a replacement due to it being lost/stolen etc?

 

Let us know, so we can get a replacement SIM sent out for you.

You’ll only be able to reset your password after it’s been activated.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?