Question

trying to log on

  • 5 August 2023
  • 1 reply
  • 24 views

I keep trying to log in but I get this messageĀ  all the details are correct - phone number Name and DOB - I cant have got any of those wrong!

could anyone help?many thanks

Ā 


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1 reply

Userlevel 7
Badge +10

Hey @Louise Davis,

Are you entering the current active iD Mobile number?

If you kept your number, you would only enter your number you kept once itā€™s transferred.

Mohammed

Ā 

Why iD Mobile?