Question

trying to log on

  • 5 August 2023
  • 1 reply
  • 24 views

I keep trying to log in but I get this message  all the details are correct - phone number Name and DOB - I cant have got any of those wrong!

could anyone help?many thanks

 


This topic has been closed for comments

1 reply

Userlevel 7
Badge +10

Hey @Louise Davis,

Are you entering the current active iD Mobile number?

If you kept your number, you would only enter your number you kept once it’s transferred.

Mohammed