i can’t find my login details to log into the site, I have tried going to forgot username and password but I can’t remember my username or password to get my forgotten details
please help
Best answer by Gregor
View originalBest answer by Gregor
View originalI'm having the same issue. It took me 3 attempts to change my password. It finally said my password has changed (although I had to do it on the website because the app wouldn't work) and then when it said i was successful in changing my password,I've tried to log in (on the website) and it says my password isn't right. So frustrating as my bill is higher than normal and I cant find out why
Hi
If you have already registered with your email address , you wont be able to register again with the same email address.
Your user name will be the email address you signed up with, however if you can’t remember it, you can find out what it is by following the below instructions:
4.We’ll send you an 8-digit verification code via SMS.
5.Enter 8-digit code and click submit.
Once submitted and verified, you Username will appear on the screen.
Let me know how you get on.
Thanks,
Pearl
Hi
That’s strange, can you please check if the email address is correct.
Thanks,
Pearl
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