Hi I also need help with unblocking my phone as I lost it and when I found it I unblocked the sim however I still need help unblocking the phone as call centers are closed pls.
Userlevel 6
+10
Hi
It’s good to hear that you have found your phone! In order to have the phone unblacklisted, please contact our Live Chat Team here between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday as they will be able to submit the request for you.
Please let us know how you get on.
Ryan
This customer service is absolutely shocking ! Doesn’t even give you the option to speak a real life human being ! I NEED my phone for important things, this is ridiculous now
The live chats are absolutely ridiculous, I don’t want to speak to a robot I NEED to speak to an actual person. Why is no one helping ? Says on the app to unblock the phone but then gives absolutely no options whatsoever
Userlevel 8
+9
Okay
Outside these hours you’re stuck with automated responses - you’ll need to get in-touch tomorrow.
Good luck.
Userlevel 5
+6
Hi
If you’d prefer to speak to someone in real time, you can message the Facebook, Twitter or Live Chat teams between 08:00 - 20:00.
You’ll need to type “Speak to an agent” when using the Live Chat service.
Thank you,
Rory
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