Hi there, I have an old account that closed quite a long time ago and I’m creating a new online account for my current phone number. Whenever I try to use my email to log in, a message pops up saying:
‘Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777.’
If I try to create a new account, it won’t let me as my email address is linked to my previous account. How can I create a new account with the same email? Customer service over the phone and live chat is not available currently.
Thanks
Best answer by Kevin
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