Hi there
I want to register an account online with ID Mobile.
(I don’t want to use the app in the first instance, because I do all my other online banking/utilities through the web from my Windows desktop computer and not through mobile apps.)
I tried to register in Brave, Chrome, Opera and Edge, and in incognito mode, and I tried it repeatedly for a few days. The same issues occurred every time I couldn’t actually get to a page that loaded a registration form:
- When I click on Login, I arrive on this page: https://my.idmobile.co.uk/
- That page is a login page, but it has a tab to “Register”.
- When I click on Register, the word Register is selected, but the form remains the login form and doesn’t change to register. There is no button or link to register in the form.
- I typed in my email address and desired password anyway and clicked Login.
- Unsurprisingly, the error message said “Sorry, your user name or password wasn't quite right. Please try again.”
- As there was no better option, I clicked on “Forgotten your username/email address?”
- I typed in my mobile number, last name and date of birth in the fields as requested, completed reCaptcha and submitted.
- Again unsurprisingly, it came up with the error message: “Something wasn't quite right. Can you enter your details again please?”
- I then typed in a different mobile number (my number from my old provider, which I am in the process of porting to ID Mobile) in the same form and tried again.
- It offered me this: “Your iD mobile number was not recognised. Please check and try again or register here.”
- I clicked on the link to register, which showed this URL in the URL box: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
- However, the page didn’t load. It just continued to load non-stop.
I’m interested in your ideas so long as they are alternatives to using the mobile app, which is the very last resort, as it’s inconvenient for me. (Not only that, but I’m in the middle of switching numbers using a PAC from my former provider, so if I try doing it now there’ll probably be further technical issues at some point.)
Thank you in advance!
Best answer by neiljf
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