really annoying new customers - does not recognise new detail - on the verge of cancelling - need to speak to someone - can I find a number expect for automated responses - NOPE - O2 was so much better !!!!!!
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Userlevel 7
+10
Hello
You'll need to use the following details when registering:
Account holder’s last name
Account holder’s date of birth
Active iD Mobile number
Account holder = the person who purchased this, not the intended user
iD Mobile number = number active on the SIM, not one you want to keep
Please double-check the details and let us know if you’re still having issues, it may then be down to details entered incorrectly at purchase
Mohammed
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