Due to the changes in rate, my bill has increased from £25 to nearly £27 which isnt a problem however my bill for this month has come up to £42. I havent used any add ons and even on my statement it doesn’t say i have used any. It says the monthly recurring charge is £35 but i havent changed my plan nor have i exceeded my data limit.
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Sounds like iD Mobile might’ve made a mistake,
Sounds like iD Mobile might’ve made a mistake,
Is there anyway for me to contact them and have this sorted out?
Have you tried the iD online Live Chat service,
Just tell the 24/7 iD chatbot you’d like to “talk to a person”, so you get through to an adviser.
The advisers work until 8pm on weekdays.
Have you tried the iD online Live Chat service,
Just tell the 24/7 iD chatbot you’d like to “talk to a person”, so you then get through to an adviser.
The advisers work until 8pm on weekdays.
Just got through to an adviser and it’s been explained to me. Thank you for the help.
Hi
Welcome to the Community!
Glad to hear that your issue is resolved.
If you require further assistance, please let us know.
Kash
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