Hi @Ethan p 2015,

Welcome to the Community!

We are sorry to hear that.

Can you please advise if you have tried to obtain the bill from the app and your account online?

Please let us know if you have an issue on both and we can escalate it.

Kash

It is just the same just letters and numbers 

It is on billing on the app

@Ethan p 2015,

Thanks for getting back to us.

Sorry did you check on a different device or browser?

We’ll need to escalate it if you are having the same issue.

Kash

I’m currently having the same issue with my December bill. 

I just left mine and eventually after a few weeks it sorted itself out.

Update just checked my January bill and it’s unreadable November and December bills are fine it doesn’t really bother me as I am on a sim only rolling contract and can’t spend anymore than my allowances

Hi @Lilly Spokes 

Have you tried a different device or browser?

There is an issue with some Apple devices and PDF files, we’d recommend another browser, device or a PDF viewer app.

Tom